Privacy policy

Privacy Policy

PAWLY ("we", "us", or "our") operates this website (the "Site"). This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from the Site.

Personal Information We Collect When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser type
  • IP address
  • Time zone
  • Cookies installed on your device

As you browse the Site, we also collect information about:

  • Pages or products viewed
  • Websites or search terms that referred you to the Site
  • How you interact with the Site

We refer to this information as Device Information.

Technologies Used We collect Device Information using the following technologies:

  • Cookies – data files placed on your device to improve user experience
  • Log files – track actions occurring on the Site
  • Web beacons, pixels, and tags – used to analyze browsing behavior and advertising performance

Order Information When you make or attempt to make a purchase through the Site, we collect certain information, including:

  • Name
  • Billing address
  • Shipping address
  • Payment information
  • Email address
  • Phone number

We refer to this information as Order Information.

How We Use Your Personal Information We use the collected information to:

  • Fulfill and process orders
  • Process payments
  • Arrange shipping
  • Send order confirmations and updates
  • Communicate with you
  • Screen orders for fraud or risk
  • Improve and optimize our Site
  • Measure the performance of marketing and advertising campaigns

With your consent, we may also use your information to send marketing communications or promotional messages.

Text Marketing With your permission, we may send text messages regarding your order, updates, or promotional content. Consent is not a condition of purchase, and you can opt out at any time.

Sharing Your Personal Information We share your Personal Information with third parties to help operate our business, including:

  • Shopify (our ecommerce platform)
  • Payment processors (to process transactions securely)
  • Analytics and advertising partners such as Google Analytics, Meta, and Pinterest

These third parties use your information only as necessary to perform their services. We may also share your information to comply with legal obligations or protect our rights.

Behavioral Advertising We use your information to provide targeted advertising or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising using the links below:

You can also opt out through the Digital Advertising Alliance: http://optout.aboutads.info/

Your Rights (GDPR) If you are a resident of the European Union, you have the right to:

  • Access your personal information
  • Request correction or updates
  • Request deletion of your personal data

If you would like to exercise these rights, please contact us at: support@pawlypet.us

We process your information to fulfill contracts (such as orders) or pursue legitimate business interests. Your information may be transferred outside of Europe, including to Canada and the United States.

Data Retention We retain Order Information for our records unless and until you request deletion.

Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Contact Us For questions, requests, or complaints regarding your privacy, contact us at: 📧 support@pawlypet.us